Privacy Policy

MentorCode (mentorcode.in) is operated by FJZ Educational Services Private Limited — the Data Fiduciary under the Digital Personal Data Protection Act, 2023. This Policy governs how we collect, use, and protect the personal data of every person who registers, subscribes, purchases, or otherwise uses the platform. By using MentorCode, you agree to the terms of this Policy.

• •Account data: Name, email address, mobile number, and encrypted password on registration
• •Payment data: Order ID, transaction reference, amount, payment method type, and payment status — passed to us by Razorpay after a completed transaction
• •Download data: A unique download token, timestamp, and IP address generated every time you download a PDF file
• •Mentorship application data: Academic background, exam history, target exam, goals, and any writing samples you voluntarily upload during the application process
• •Mentorship interaction data: Questions, submitted answers, feedback received, and call scheduling records within your mentee dashboard
• •Learning data: MCQ and test scores, content viewed, and reading history — used to personalise your experience
• •Forum data: Posts, replies, and timestamps associated with your Aspirants Forum activity
• •Technical data: IP address, browser type, device type, and session activity — collected automatically for security and analytics

• •Creating and managing your account and subscription access
• •Processing payments and issuing purchase receipts and invoices
• •Delivering purchased books, compilations, and personalised mentorship content
• •Watermarking downloaded PDFs with your name and email for intellectual property protection
• •Conducting and managing your mentorship programme — including content delivery, feedback, and call scheduling
• •Sending transactional communications (receipts, content alerts, mentorship updates)
• •Moderating the Aspirants Forum and maintaining community standards
• •Complying with applicable Indian law, including GST obligations, court orders, and data protection requirements
• •Detecting and preventing fraud, abuse, or intellectual property infringement

Every PDF available for download on MentorCode — books, compilations, and personalised mentorship materials — is automatically watermarked with your registered name, email address, and a unique download token on every page at the moment of download. This process is automatic, cannot be disabled, and constitutes a necessary use of your personal data for intellectual property protection.

By downloading any file, you expressly consent to this watermarking process and accept the associated licensing terms.

All payments on MentorCode are processed by Razorpay Payment Solutions Private Limited, a PCI-DSS compliant payment gateway licensed in India. FJZ Educational Services Private Limited does not store, see, or have access to your card number, CVV, UPI ID, or bank credentials at any point. These are entered directly on Razorpay's encrypted interface.

We receive only a transaction reference number, payment status, amount, and payment method category from Razorpay after a completed transaction. This information is used solely to activate your access and maintain billing records. Razorpay's own privacy policy governs the payment data you provide to them.

Mentorship data — including your application details, submitted answers, personal questions, feedback records, and any uploaded writing samples — is treated with strict confidentiality. It is visible only to you (in your mentee dashboard) and the specific team member assigned to your programme. It is never shared with other users, cited publicly, or used beyond the scope of your mentorship.

Uploaded files are used exclusively for feedback and are deleted on your written request after the programme ends. Mentorship interaction data is retained for one year after your programme concludes, then deleted or anonymised. If your application is rejected, all application data is permanently deleted within 90 days.

We do not sell, rent, or trade your personal data. Your data is shared only in the following limited circumstances:

• •Service providers: Razorpay (payment processing), cloud hosting providers, and transactional email services — each under strict data processing agreements, permitted to use your data only for their specific function
• •Legal obligations: When required by a competent court, tribunal, or statutory authority under Indian law, including for IP enforcement involving DRM violations
• •Business continuity: In the event of a merger or acquisition, registered users will be notified by email at least 30 days in advance, with an option to delete their account before transfer

We protect your data using password hashing, HTTPS/TLS encryption for all data in transit, role-based internal access controls, and audit logs for all admin actions. In the event of a security incident likely to affect your rights, we will notify you and the relevant authorities as required under the DPDPA 2023.

Under the Digital Personal Data Protection Act, 2023, you have the following rights in respect of your personal data held by FJZ Educational Services Private Limited:

• •Access: Request a summary of the personal data we hold about you and the purposes for which it is used
• •Correction: Request correction of inaccurate or incomplete data; basic account details can be updated directly from your profile
• •Erasure: Request deletion of your account and personal data, subject to mandatory legal retention obligations (payment records, DRM tokens)
• •Withdraw consent: Where processing is based on consent, you may withdraw it at any time; this does not affect prior lawful processing
• •Grievance redressal: Raise a complaint with our Grievance Officer (Section 13) and escalate to the Data Protection Board of India if unresolved
• •Nominee: Designate a nominee to exercise your data rights on your behalf in the event of death or incapacity

To exercise any right, write to our Grievance Officer using the contact on our Contact Us page. We will respond within 30 days.

We use essential cookies to keep you logged in and maintain platform security, and first-party analytics cookies to understand how users navigate the platform. We do not use any third-party advertising, retargeting, or cross-site tracking technologies — no Google Ads pixels, no Meta Pixel, no ad network scripts. You can disable non-essential cookies through your browser settings without losing access to any feature.

MentorCode is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered without your consent, please contact us through our Contact Us page and we will delete the account promptly upon verification. Where required under the DPDPA 2023, verifiable parental consent will be obtained for users identified as minors.

We may update this Policy as the platform evolves or as applicable law changes. For material changes, we will notify all registered users by email at least 14 days before the change takes effect and display a prominent notice on the platform. Your continued use after the effective date of any revision constitutes acceptance. If you disagree with a revised policy, you may delete your account before it comes into effect.

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, FJZ Educational Services Private Limited has designated a Grievance Officer to address data privacy complaints and requests.